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Fix a Login Problem
Updated over 3 weeks ago

If you can access the email address or mobile phone number you use to log in

If you can still get emails and text messages from us, try following the steps to reset your password.

If you aren’t receiving codes from us to reset your password:

  • Make sure the code hasn’t gone into your spam or junk folder.

  • Check your connection. You’ll need a signal to receive the code.

  • Wait a few minutes, then try requesting a new code.

Didn't receive a password reset email

If you requested a new password but didn't receive your password reset email:

  • Check the spam or junk mail folder in your email accounts linked to your Cyfrin account.

  • Try to reset your password again.

Can't access recovery email:

If you can't reset your password because you can't access the email on your account, contact support.

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